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Search guides, FAQs, and troubleshooting for clients, providers, and admins.

20 articles

Quick Start

Get Started: Book Your First Service

Go from sign-up to your first booking in under 2 minutes.

2 minRead
Guide

How to Book a Service

A detailed walkthrough of posting a job and finding the right provider.

4 minRead
Guide

How Pricing Works

Understand scope-based pricing and what you actually pay.

3 minRead
Guide

How Payments Work

PayFast and cash flows, when providers get paid, and dispute protection.

3 minRead
Guide

How to Communicate with Providers

Use in-app chat to coordinate job details safely.

2 minRead
Guide

How to Track Job Progress

Monitor your job from posting to completion.

2 minRead
FAQ

Client FAQs

Common questions about booking, payments, safety, and support.

5 minRead
Troubleshooting

Client Troubleshooting

Solutions to common issues with bookings, payments, and accounts.

4 minRead
Quick Start

Start Earning with HomeSorted

Go from sign-up to your first paid job in 4 steps.

2 minRead
Guide

How to Create a Strong Profile

Stand out to clients and win more jobs.

3 minRead
Guide

How Job Assignments Work

Understand bidding, smart matching, and how clients choose.

3 minRead
Guide

Getting Paid on HomeSorted

When and how you receive your earnings.

3 minRead
Guide

Ratings and Performance

How your ratings work and why they matter for getting more jobs.

3 minRead
FAQ

Provider FAQs

Common questions about earnings, jobs, and platform policies.

5 minRead
Troubleshooting

Provider Troubleshooting

Solutions to common issues with jobs, payments, and verification.

4 minRead
Guide

Managing Users and Providers

How to view, edit, approve, and manage platform users.

4 minRead
Guide

Monitoring Bookings and Jobs

Track all jobs, their status, and intervene when needed.

3 minRead
Guide

Analytics Dashboard Guide

Understanding platform analytics, growth metrics, and reporting.

4 minRead
Guide

Handling Disputes

How to review, mediate, and resolve client-provider disputes.

4 minRead
Guide

Security and Fraud Monitoring

Platform security features and fraud prevention.

3 minRead

Not sure where to start?

Pick your role for a guided walkthrough.

I want to book a service

Client Quick Start Guide

I want to earn money

Provider Quick Start Guide