Client FAQs
Common questions about booking, payments, safety, and support.
Yes. Every provider goes through a 4-point verification: certified ID, bank confirmation letter, police clearance certificate, and a live selfie. We also have a 7-layer cybersecurity framework protecting your data, and all payments are processed through PayFast.
Providers must submit: a certified copy of their South African ID, a bank confirmation letter, a police clearance certificate, and a live selfie taken through our platform. Our admin team manually reviews every document before approving a provider.
You have a 24-hour review window after the job is marked complete. During this time, you can raise a dispute. Payment is frozen until the issue is resolved by our admin team. If the dispute is resolved in your favour, you receive a full or partial refund.
Most jobs receive their first bid within 1-2 hours. Urgent jobs (R35 premium) typically get responses within 30 minutes. The more detail you include in your job description, the faster providers can respond.
Absolutely. You review all bids and choose the provider you want. You can see their ratings, reviews, portfolio, and completion rate before deciding. You can also save favourite providers for easy rebooking.
We accept credit/debit cards, instant EFT, SnapScan, and Zapper — all processed securely through PayFast.
Yes — there's no upfront deposit, so cancellations cost nothing financially. However, repeated last-minute cancellations are tracked and may affect your account standing. If a provider cancels on you, tap "Report a problem" on the job page.
Yes. We comply with POPIA (Protection of Personal Information Act). Your phone number and email are masked in public listings. We use 7 layers of security including encrypted connections, rate limiting, and session protection.