Managing Users and Providers
How to view, edit, approve, and manage platform users.
Users dashboard
The Users tab shows all registered clients and providers. You can search by name or email, filter by role (client/provider), and view detailed profiles.
Provider verification
The Verifications tab shows all pending provider applications. Review each document (ID, bank letter, police clearance, selfie). Approve or reject with a reason. Providers are notified immediately.
Tip: Check that the selfie matches the ID photo. This is the most common fraud vector.
User actions
From any user profile, you can: suspend accounts, reset verification status, send announcements, view job history, and check payment records. All actions are logged in the Activity Log.
Activity log
Every admin action is recorded: user approvals, suspensions, dispute resolutions, payout releases, and system changes. This provides a full audit trail.
