Provider Troubleshooting
Solutions to common issues with jobs, payments, and verification.
Verification typically takes 24-48 hours. Make sure all your documents are clear, readable, and match the requirements (certified ID copy, bank letter, police clearance, live selfie). If it's been more than 48 hours, contact us via WhatsApp.
Check that browser notifications are enabled for HomeSorted. Also verify that your service categories and area are set correctly in your profile. The more categories you select, the more notifications you'll receive.
Don't panic. You'll receive a notification to provide your side of the story. Submit any evidence you have: before/after photos, chat messages, and a written explanation. Our admin team reviews both sides fairly.
Check your earnings dashboard for the payout status. If it shows "Released", allow 1-2 business days for the bank transfer. If it's been more than 3 business days, contact us via WhatsApp with the job reference number.
Never agree to payment outside HomeSorted. You lose all platform protection (insurance, dispute resolution, payment guarantee). Report the client via the job page. We take this seriously.
Go to the job page and tap "Cancel". Note that cancelling accepted jobs affects your completion rate. If there's a genuine emergency, contact the client first and explain. Multiple cancellations may result in account review.