Client Troubleshooting
Solutions to common issues with bookings, payments, and accounts.
Check that your card has sufficient funds and that your bank isn't blocking the transaction. PayFast supports credit/debit cards, instant EFT, SnapScan, and Zapper. If the issue persists, try a different payment method or contact your bank. You can also reach us via WhatsApp for help.
Make sure your job description is detailed and your location is correct. Jobs with photos and clear scope get significantly more bids. If you still don't get bids after 24 hours, try broadening your area or adjusting your budget expectations.
First, message the provider through in-app chat. If they don't respond, tap "Report a problem" on the job page and pick a reason ("Provider never arrived" etc.). The job is auto-cancelled, no payment changes hands (no deposit was taken), and the report is logged against the provider's record.
Try the "Forgot Password" option on the login page. You'll receive a reset link via email. Check your spam folder. If you still can't get in, contact us via WhatsApp with your registered email address.
Double charges are rare but can happen during network issues. Contact us immediately via WhatsApp with your payment receipt. We'll investigate and process a refund for the duplicate charge within 2-5 business days.
Raise a dispute within 24 hours of job completion. Include photos and a description of the issue. Our admin team will review and mediate. You may receive a partial or full refund depending on the situation.