How Payments Work
PayFast and cash flows, when providers get paid, and dispute protection.
Secure PayFast checkout
All online payments are processed through PayFast, South Africa's leading payment gateway. You can pay with credit/debit card, instant EFT, SnapScan, or Zapper. Your card details are never stored on HomeSorted.
No deposit at booking
When you accept a bid, the booking is confirmed — no upfront payment. Like a Bolt ride, you only pay once the trip ends and you're happy with the result.
Pay at completion (PayFast or cash)
Once the provider marks the job done, you'll receive a notification to settle. You can pay 100% via PayFast, or pay the provider in cash on-site. Cash jobs auto-release; card jobs go through a 24h dispute window.
Tip: If you're not happy with the work, don't pay the completion yet. Raise a dispute within 24 hours instead.
Automatic payout to provider
After the 24-hour review window closes without disputes, HomeSorted automatically releases 85% (the provider's share after commission) to the provider's bank account.
Refunds and disputes
If you raise a dispute, payment is frozen until our admin team reviews it. If the dispute is resolved in your favour, you receive a refund. The process typically takes 2-5 business days.