How to Communicate with Providers
Use in-app chat to coordinate job details safely.
In-app messaging
Once a provider bids on your job, you can chat with them directly through HomeSorted's built-in messaging. Discuss job details, share photos, and confirm timings — all in one place.
Tip: Keep all communication in-app. This protects both parties and creates a record if there's ever a dispute.
What to discuss before accepting
Before accepting a bid, use chat to clarify: exact scope of work, materials needed (who provides them?), arrival time, parking or access instructions, and any special requirements.
After the booking is confirmed
The provider will confirm their arrival time. You'll receive real-time notifications. If plans change, message the provider directly to reschedule.
Safety first
Phone numbers and personal details are masked until a booking is confirmed. Never share banking details or agree to off-platform payments — you lose all protection if you do.
Tip: If a provider asks you to pay outside HomeSorted, report them immediately via the job page.
Suggested Next Step
How to Track Job Progress
Monitor your job from posting to completion.