Ratings and Performance
How your ratings work and why they matter for getting more jobs.
How ratings work
After every completed job, clients rate you from 1 to 5 stars and can leave a written review. Your overall rating is the average across all jobs.
What clients rate on
Quality of work, professionalism, punctuality, communication, and value for money. Each of these matters for building a strong reputation.
Performance metrics
Beyond ratings, HomeSorted tracks: job completion rate, response time, on-time rate, and portfolio quality. These metrics affect your visibility in search results and smart matching.
Tip: Aim for 90%+ completion rate and under 2-hour response time. These are the top factors in getting matched with more clients.
How top ratings help you
Higher-rated providers appear first in search results, get matched more often in quote requests, and clients are more likely to accept their bids. Top-rated providers earn 2-3x more than average providers.
Dealing with negative reviews
If you receive a negative review, respond professionally. Learn from the feedback and improve. A single bad review won't destroy your rating if you have many positive ones. Consistent quality is the best strategy.
Suggested Next Step
Provider FAQs
Common questions about earnings, jobs, and platform policies.