Terms of Service

What HomeSorted is

HomeSorted is a marketplace that connects clients with verified home-service providers. We introduce clients and providers, provide the tools for them to communicate, book and pay, and provide dispute cover. We are not the service provider itself, and we are not the employer of any listed provider.

Our fees

Clients pay only the amount they agree with the chosen provider. HomeSorted charges the provider a 15% platform fee on completed jobs. This fee funds provider verification, dispute resolution, payment processing and platform maintenance.

What you agree to

• Give accurate information at signup and keep your account details up to date.
• Do not attempt to bypass the platform (share off-platform contact details, arrange side payments) — this forfeits your dispute cover and violates our terms.
• Follow our Community Guidelines and Safety Guidelines linked below.
• Providers agree to complete work in a workmanlike manner, hold any legally required trade registration, and report cash collected within 24 hours.
• Clients agree to pay for completed work as agreed, use in-app chat and rate honestly.

Account termination

You may close your account at any time. HomeSorted may suspend or terminate accounts for terms violations, fraud, safety incidents or repeated policy breaches. Termination decisions are appealable in writing to legal@homesorted.co.za.

Liability and limits

HomeSorted provides the platform "as-is". Providers are independent operators, not our employees. Our maximum liability for any single dispute is limited to the value of the disputed job. Full liability limits and dispute cover terms are in the full /terms document.