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Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing and using HomeSorted (Pty) Ltd (registration 2026/189269/07, "HomeSorted", "we", "us", or "our") platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These Terms are governed by South African law, including the Consumer Protection Act 68 of 2008 ("CPA"), the Protection of Personal Information Act 4 of 2013 ("POPIA"), and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

2. Description of Service

HomeSorted is a service marketplace platform connecting clients with verified service providers across all nine provinces of South Africa: Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, Free State, Limpopo, Mpumalanga, North West, and Northern Cape. Our platform facilitates:

  • Job posting and service requests
  • Provider matching and booking
  • Secure payment processing
  • Reviews and ratings

3. User Accounts

To use our services, you must:

  • Be at least 18 years of age
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access

4. Service Provider Requirements

Service providers must:

  • Provide a certified copy of their South African ID document (not older than 3 months)
  • Submit a valid bank confirmation letter or bank proof (not older than 3 months)
  • Obtain a Police Clearance Certificate from SAPS
  • Complete a live selfie verification within 7 days of registration
  • Maintain appropriate qualifications and certifications
  • Carry necessary insurance where applicable
  • Comply with all applicable South African laws and regulations

4.1 Disclosure of Provider Documents

By registering as a service provider on HomeSorted, you acknowledge and consent that your verification documents (including but not limited to certified ID copies, police clearance certificates, and bank confirmation letters) may be disclosed to:

  • Law enforcement agencies — upon lawful request or court order
  • Insurance providers — in the event of a claim related to services rendered through the platform
  • Clients — upon reasonable request, where there is a legitimate need (e.g., for insurance claims, legal proceedings, or dispute resolution)
  • Regulatory bodies — as required by South African law

HomeSorted will make reasonable efforts to notify the service provider before any such disclosure, except where prohibited by law or where immediate disclosure is necessary for safety or legal compliance.

5. Platform Fees

HomeSorted charges a 15% platform fee on all completed transactions. This fee is deducted from the service provider's payment. All prices displayed to clients include this fee.

6. Payments

Current launch posture (until July 2026): All jobs are settled in cash on completion. No upfront deposits are required — the client confirms the booking and pays the provider directly when the work is completed. HomeSorted charges the 15% platform fee separately to the provider (accrued while card payments are pending) — this will be settled via a single invoice once electronic payments go live.

From July 2026 onwards: Clients will additionally be able to pay via PayFast (a secure South African payment gateway). By using our payment services, you agree to PayFast's terms of service. HomeSorted does not store credit card information on our servers.

Anti-bypass: All jobs booked via HomeSorted must be settled through the platform (cash-tracked or card). Off-platform side-agreements forfeit all HomeSorted protections including dispute resolution, ratings history, insurance, and refund cover — and may result in account suspension per section 9.

7. Cancellation Policy

  • Clients may cancel a job before provider acceptance at no charge
  • Cancellation after acceptance may incur fees based on timing
  • Providers who cancel repeatedly may face account suspension

8. Dispute Resolution

In case of disputes between clients and providers, HomeSorted will act as a mediator. All disputes must be reported within 7 days of job completion. Our decision on disputes is final.

9. Prohibited Activities

Users may not:

  • Provide false or misleading information
  • Circumvent platform fees by transacting outside the platform
  • Harass, abuse, or discriminate against other users
  • Use the platform for illegal activities
  • Create multiple accounts

10. Limitation of Liability

HomeSorted acts as a marketplace platform and is not responsible for the quality of services provided. We do not guarantee the accuracy of provider information or the outcome of any service engagement.

  • HomeSorted is not liable for damages, injuries, or losses resulting from services booked through the platform
  • Work performed outside the app or beyond the agreed job scope is not covered by HomeSorted protections
  • Clients and providers must ensure all work is documented and agreed upon within the platform
  • Providers are independent contractors, not employees of HomeSorted
  • Any side-agreements made outside HomeSorted are at the users' own risk

10.1 Beauty & Wellness Services

For beauty and wellness bookings:

  • No upfront deposit is required — confirm the booking and pay once the service is completed
  • If either party fails to honour the booking, the other can tap "Report a problem" on the job page; HomeSorted will review the case
  • Repeated no-shows or last-minute cancellations may result in account suspension
  • Providers offering mobile services travel to the client's location at their own expense
  • Allergic reactions or adverse effects from treatments are not the responsibility of HomeSorted

11. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of these Terms shall first be referred to internal mediation as per section 8. If mediation fails, disputes will be submitted to the exclusive jurisdiction of the Magistrate's or High Court in Johannesburg, Gauteng — save that HomeSorted reserves the right to institute proceedings in any competent court in South Africa where a user resides.

Nothing in these Terms limits any statutory right you may have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

12. Contact Information

For questions about these Terms of Service, please contact us at:

HomeSorted (Pty) Ltd
Registration No.: 2026/189269/07
Email: legal@homesorted.co.za
Support: support@homesorted.co.za
WhatsApp: +27 73 033 0676
Address: Johannesburg, Gauteng, South Africa