Community Guidelines

What we expect from everyone

• Treat every other user with respect. Racism, hate speech, harassment and discrimination are permanent-ban offences.
• Do not share personal contact details in public bios, reviews or job descriptions — we sanitise them automatically and repeated attempts trigger enforcement.
• Do not attempt to move interactions off-platform. Off-platform side deals lose our dispute cover and violate our terms.
• Do not misrepresent yourself, your qualifications, or the work you have completed.
• Rate honestly — do not coordinate positive reviews, offer incentives for reviews, or leave reviews for jobs that did not take place.

Prohibited conduct

• Any illegal activity, including trade work you are not legally registered to perform (PIRB, Department of Employment and Labour, gas installer registrations).
• Physical or verbal violence toward another user.
• Any attempt to solicit sexual services through the platform.
• Creating multiple accounts to evade a ban.
• Coordinated review manipulation or bid rigging.

Enforcement

1. Warning

   For first-time minor issues (e.g. sharing a phone number in chat), we issue a warning and remove the offending content.

2. Suspension

   For repeat minor issues or one-off serious issues, we suspend the account temporarily with a written reason.

3. Permanent ban

   For severe issues (violence, hate speech, fraud, evasion of a previous ban), the account is permanently closed. Bans are enforced against the underlying identity, not just the account.

Reporting a violation

Use the in-app "Report a problem" button on any job or the Contact page at /trust/contact. Reports are reviewed by the platform integrity team, not by an automated system. False reports are themselves a violation and can result in enforcement against the reporter.