Our commitments to you, in writing.
HomeSorted is only as trustworthy as the policies behind it. Every page below is a public promise — how we verify providers, how we moderate reviews, how we handle your data, how we correct our mistakes. Reviewed and dated so you can hold us to it.
Reviewed February 2026 · Compiled by the HomeSorted Editorial Team
Editorial Standards
HomeSorted's editorial policy: how we research prices, verify claims, credit authors, correct mistakes and refuse sponsored content. Reviewed February 2026.
Reviewed 16 February 2026
Verification Methodology
HomeSorted operates a two-stage verification ladder. Stage 1 (ID, bank, live selfie, phone, email, T&Cs) unlocks public listing. Stage 2 (police clearance + trade certs) earns the "HomeSorted Verified" badge and priority ranking.
Reviewed 16 February 2026
Provider Verification Process
Step-by-step onboarding process for service providers on HomeSorted: how to prepare, what to upload, how long each step takes and how to fix a rejection.
Reviewed 16 February 2026
Review & Ratings Policy
HomeSorted's policy on reviews and ratings: who can leave them, how we moderate them, when we remove them, and how disputed reviews are handled.
Reviewed 16 February 2026
Safety Guidelines
The safety practices every HomeSorted client and provider should follow when booking or completing a home-service job. Covers pre-arrival, on-site and payment safety.
Reviewed 16 February 2026
Privacy & Security
Summary of HomeSorted's privacy practices: POPIA compliance, data storage, encryption, right to access, right to erasure, and how to contact the Information Officer.
Reviewed 16 February 2026
Terms of Service
Plain-language summary of the HomeSorted Terms of Service — what you agree to when you use the platform, our fees, dispute cover and account termination policy.
Reviewed 16 February 2026
Community Guidelines
The behaviours and standards expected of every HomeSorted client and provider. Prohibited conduct, warnings, suspensions and permanent bans explained.
Reviewed 16 February 2026
Contact & Support
How to reach HomeSorted: customer support, editorial corrections, privacy and POPIA requests, legal notices, and press enquiries. Response times listed.
Reviewed 16 February 2026
Corrections
Public log of substantive corrections made to HomeSorted editorial content. If we get something wrong, we fix it and disclose it here.
Reviewed 16 February 2026
Something wrong? Tell us.
If any policy on this page is unclear, or you spot an error in our editorial content, or you believe a decision on your account was wrong — email us. We publish this Trust Center so we can be held to it.