Provider Verification Process

Before you apply — what to prepare

• Commissioner-certified copy of your ID or valid passport (dated within 3 months).
• Bank confirmation letter for the account you want payouts sent to.
• Valid police clearance certificate issued within the last 12 months.
• A working smartphone or laptop with a front-facing camera for the live selfie.
• A short bio describing what you do, without personal contact details (we strip those automatically).

Step-by-step

1. Create your account

   Sign up at /auth/register selecting "provider". Complete the profile with your legal name, service categories and coverage areas.

2. Upload your documents

   Go to /provider/documents and upload each of the four required documents. The system will show a per-document status pill on your dashboard header at all times.

3. Complete your live selfie

   Follow the in-app selfie flow. The face-oval guide keeps your face centred. If the capture is blurry or partially occluded, retake it.

4. Admin review

   HomeSorted admin reviews every document individually. Most decisions are made within 48 hours. You receive an in-app notification and an email on each decision.

5. Go live

   Once all four documents are approved AND your provider status is flipped to approved, you appear publicly on /browse and on your own shareable /p/{userId} profile.

If a document is rejected

You will receive the rejection reason in your dashboard and via email. Common reasons: expired police clearance, low-resolution ID scan, name mismatch across documents, selfie face not clearly visible. Fix the underlying issue and re-upload — the review clock restarts.

Staying verified

Verification is not one-and-done. You must refresh your live selfie every 24 hours before going online. Your reliability band (Top Pro / Trusted / Building / Use caution) is continuously computed from your completion rate, average rating and any reports filed against you in the last 90 days. Providers with a "Use caution" band are automatically blocked from bidding until they recover.